Refund policy
Last updated: 22.12.2025
At YUVANAYA, customer satisfaction is important to us. This Return & Refund Policy explains your rights and our procedures regarding returns, withdrawals, and refunds in accordance with applicable European Union consumer protection laws.
1. Right of Withdrawal (EU Consumer Rights)
If you are a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days, without giving any reason.
The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods .
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email or post).
You may contact us at:
YUVANAYA
Email:
contact@yuvanaya.com
Website:
www.yuvanaya.com
You may use the EU standard withdrawal form, but this is not mandatory.
3. Effects of Withdrawal
If you withdraw from this contract:
- We will refund all payments received from you, including standard delivery costs (excluding additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
- Refunds will be made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.
- We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever occurs first.
4. Return of Goods
You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal.
Return shipping costs are borne by the customer, unless the goods are defective or incorrectly delivered.
Returned items must be:
- Unused and unopened
- In their original packaging
- In a condition suitable for resale
5. Exceptions to the Right of Withdrawal
For hygiene and health protection reasons, the right of withdrawal does not apply to:
- Cosmetic products that have been opened or unsealed after delivery
This is in accordance with Article 16(e) of Directive 2011/83/EU.
If a cosmetic product has been unsealed, opened, or used, we are unable to accept a return or issue a refund unless the product is defective.
6. Defective or Incorrect Products
If you receive a product that is:
- Defective
- Damaged during transport
- Incorrectly delivered
Please contact us immediately, and no later than 14 days after receipt, at contact@yuvanaya.com , including photos of the issue.
In such cases, we will offer one of the following, in accordance with EU law:
- Replacement
- Refund
- Repair (if applicable)
Return shipping costs for defective or incorrect items will be covered by YUVANAYA.
7. Refund Timing
Once your return is approved and received:
- Refunds are typically processed within 5–10 business days
- Depending on your payment provider, it may take additional time for the refund to appear in your account
8. Exchanges
We do not offer direct product exchanges.
If you wish to receive a different product,
please return the original item (if eligible)
and place a new order.
9. Contact Information
If you have any questions about returns or refunds, please contact us:
Email:
support@yuvanaya.com
Website:
www.yuvanaya.com
Important Legal Note
This policy does not affect your statutory rights under EU or German consumer law.